How well you keep in touch with customers, partners and authorities will set you apart from the competition. A dedicated customer service portal will strengthen business relationships and provide 24/7 support. As well as a means of communicating with all parties in the disposal process, the portal can relay important information.
Automated porcesses - from first contact and order processing to evaluation - remove the work burden and increase transparency. Automatically transmit invoices eletronically. Schedule waste disposal orders directly with customers via the portal. Secure more orders with a personalised online store. Thanks to the eSERVICEportal, all this is possible without the need for an in-house IT team. As administrators, customers and partners can individually assign and control the authorization rights of their employees in order to manage access to information and data transmission.
The eSERVICEmobile app - tailored to your CI (Corporate Identity) - is the mobile companion through which customers can access the status and information regarding a disposal process at any time. An integrated chat feature provides customers with easy access to your service team.
The Document Repository provides your customers and partners with all the relevant documents for a disposal process in a structured way. Personalised folder storage ensures permanent archiving, eliminating the need for users to have their own document storage. All necessary documents are secured and transmitted in encrypted form.
This module will save you a lot of paper as well as time in the mailing process.
Relevant documents include:
Axians eWaste GmbH
Hörvelsinger Weg 21
89081 Ulm
Germany
info@axians-ewaste.com
+49 731 1551-115